Indonesia
Garda Medika Collaboration with Hermina Hospital, Register outpatients without queuing and cashless with the Garda Mobile Medcare Express Appointment feature
Jakarta; Garda Medika, a group health insurance product for the corporate segment from Astra Insurance, has been serving for more than a decade and is always committed to providing convenience for customers through various service innovations. One of the newest is the Express Appointment feature in the Garda Mobile Medcare application which was introduced last year which allows Garda Medika customers to make outpatient appointments at the hospital without having to queue at the outpatient registration counter and of course cashless, now available across the network. Hermina Hospital. The signing of a commitment to collaborate to provide easier services to customers through Express Appointment was carried out by Garda Medika with Hermina Hospital today (13/10) at Hermina Grand Wisata Hospital
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Express Appointment was developed after a detailed and thorough identification of the outpatient service process, where Garda Medika discovered customer pain points in the outpatient registration process at hospitals, namely often experiencing long waiting times and queuing and concerns about the uncertainty of the availability of doctors when needed. . Therefore, the Express Appointment feature is presented as the newest feature in the Garda Mobile Medcare application to complement the other features that are already available. The presence of this feature makes it easier for customers to register consultation schedules at partner hospitals without having to queue at the admissions desk. Through Express Appointment, customers can shorten queue times so that face-to-face consultation visits can be carried out more quickly and efficiently. Not only does it facilitate appointment scheduling, this feature also offers cashless payment and drug redemption services. Express Appointment from Garda Medika is an online appointment integration service between hospitals and health insurance customers which is equipped with the first cashless process in Indonesia
Express Appointment was developed after a detailed and thorough identification of the outpatient service process, where Garda Medika discovered customer pain points in the outpatient registration process at hospitals, namely often experiencing long waiting times and queuing and concerns about the uncertainty of the availability of doctors when needed. . Therefore, the Express Appointment feature is presented as the newest feature in the Garda Mobile Medcare application to complement the other features that are already available. The presence of this feature makes it easier for customers to register consultation schedules at partner hospitals without having to queue at the admissions desk. Through Express Appointment, customers can shorten queue times so that face-to-face consultation visits can be carried out more quickly and efficiently. Not only does it facilitate appointment scheduling, this feature also offers cashless payment and drug redemption services. Express Appointment from Garda Medika is an online appointment integration service between hospitals and health insurance customers which is equipped with the first cashless process in Indonesia
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With Express Appointment, Garda Medika customers can now easily schedule an appointment with a doctor for outpatient treatment according to the desired schedule without having to go through the queuing registration process. By simply carrying out a scan independently via the Self-Registration Platform (APM), customers can go straight to the doctor's consultation room. This service also makes it easier to pay automatically by cutting the outpatient benefit limit for Garda Medika customers. For customers whose benefit limits have run out, without needing to worry, they can still use the Express Appointment feature with various payment methods such as transfers and digital wallets
With Express Appointment, Garda Medika customers can now easily schedule an appointment with a doctor for outpatient treatment according to the desired schedule without having to go through the queuing registration process. By simply carrying out a scan independently via the Self-Registration Platform (APM), customers can go straight to the doctor's consultation room. This service also makes it easier to pay automatically by cutting the outpatient benefit limit for Garda Medika customers. For customers whose benefit limits have run out, without needing to worry, they can still use the Express Appointment feature with various payment methods such as transfers and digital wallets
"The presence of the practical and seamless Express Appointment feature is a form of response and our commitment does not only stop at responding to customer needs, but also wants to ensure that all customers have a memorable experience at every moment of truth when fulfilling health protection for themselves and their families. This network expansion is part of our efforts so that Garda Medika can be a reliable health insurance at all times. "We hope that Garda Medika's collaboration with Hermina Hospital can reach a wider range of Garda Medika customers in getting the best service for their health protection," said Operational Director of Astra Insurance, Hendry Yoga. Hendry Yoga also continues with the hope of collaborating with other hospital networks so that they can increasingly provide peace of mind for Garda Medika customers.
In line with Hendry, Director of Finance & Strategic Development of PT Medikaloka Hermina, Tbk Aristo Setiawidjaja also believes that customer satisfaction is the main thing, especially for service-based industries such as hospitals. “Today, new breakthroughs in access to health services are needed to create useful and effective health access. Because ease in obtaining access to health services is considered vital in supporting health service guarantees. We hope that the presence of the Express Appointment feature can help make it easier for patients to better meet their health needs at Hermina Hospital. "Through this collaboration, it is also hoped that it can open up greater opportunities for Hermina Hospital and Garda Medika in the future so that they can provide other integrated solutions that provide benefits for patients," said Aristo Setiawidjaja.
Apart from the Express Appointment feature, Garda Mobile Medcare features which provide other convenience and comfort for Garda Medika customers are also available, such as E-card, E-claim and E-consultation. This ease of service in the palm of your hand complements the network of providers Garda Medika which now numbers more than 3,000 clinics and hospitals as well as the 24-hour emergency service Garda Access which is available on number 1500112 for telephone calls and Whatsapp on number 089501500112. All of these services are expected to help all Garda Medika customers can obtain health services quickly and easily, anytime, anywhere.
About Astra Insurance Astra Insurance is a general insurance company that has been established and serving customers since 12 September 1956. Astra Insurance is the main entity of the Astra financial conglomerate and has succeeded in obtaining an Excellent credit rating from AM Best. The company, known for its Garda Oto motor vehicle insurance product, is here to serve customers through a service network spread across 29 branch offices, as well as service units and Garda Centers which continue to grow. Apart from motor vehicle insurance, other products from Astra Insurance include mining industry insurance, agribusiness industry insurance, shophouse property insurance, gas station insurance, sharia insurance, Garda Medika corporate health insurance, and Garda Healthtech individual health insurance. Astra Insurance also has insurance that can be purchased online at Gardaoto.com such as Garda Me, Garda Edu, Garda Home, and Garda Trip.
In 2022, Astra Insurance managed to record Gross Premiums of IDR 5.66 trillion. Astra Insurance's performance so far has been recognized with various awards received, including: Contact Center Service Excellence Award (2013-2022), Service Quality Award (2007-2013, 2015-2018, 2022), Top Brand Award (2007-2023 ), Indonesia Best Brand Award (2002-2022), Corporate Image Award (2007-2013, 2015-2022), Infobank Insurance Award (2008-2016, 2017-2022), Insurance Market Leader (2019-2022), Best Insurance ( 2014, 2020-2022), Indonesia PR of The Year (2021-2022), Marketeers Editor's Choice Award (2018-2021), OMNI Brands of The Year (2019-2023), Indonesia Most Popular Digital Financial Award (2020-2023) , Indonesia Excellence Good Corporate Governance Awards (2022), Indonesia CSR Award (2022), Top CSR Award (2022), Perhumas PR Excellence Award (2022), Indonesia Industry Leadership Award (2023), Astra Corporate Affairs Award (2020-2022) .
With the support of branches and workshops spread throughout Indonesia, the best service and a series of achievements, this certainly does not stop Astra Insurance's innovative steps through products that are built from the new spirit of Astra Insurance to always provide comfort and tranquility for every customer. Therefore, Astra Insurance will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Astra Insurance will provide to every customer. Various other information regarding Astra Insurance can be accessed via the website www.bisnisastra.com, as well as Astra Insurance's digital channels such as Instagram @bisnisastra, YouTube Asuransi Astra, Facebook Asuransi Astra, and Twitter @_AsuransiAstra.
About Hermina
PT. Medikaloka Hermina Tbk is the largest public hospital network in Indonesia with 38 years of experience in providing comprehensive and professional health services. Besides having a strong history in maternal and child services, Hermina has developed itself to provide comprehensive health specialty services. As of September 19 2023, the Company has 46 hospitals consisting of 8 type B hospitals and 38 type C hospitals where there are more than 4,300 general practitioners and specialists spread across 29 cities in Indonesia. Starting from May 16 2018, the Company listed its shares on the IDX which are traded under the issuer symbol HEAL.
For more information:
Angela Anindita
Public Relations
Astra Insurance
T: 021-75 900 800 ext. 4306. F: 021-766 0005
E: aanindita@bisnisastra.com
PT. Medikaloka Hermina Tbk is the largest public hospital network in Indonesia with 38 years of experience in providing comprehensive and professional health services. Besides having a strong history in maternal and child services, Hermina has developed itself to provide comprehensive health specialty services. As of September 19 2023, the Company has 46 hospitals consisting of 8 type B hospitals and 38 type C hospitals where there are more than 4,300 general practitioners and specialists spread across 29 cities in Indonesia. Starting from May 16 2018, the Company listed its shares on the IDX which are traded under the issuer symbol HEAL.
For more information:
Angela Anindita
Public Relations
Astra Insurance
T: 021-75 900 800 ext. 4306. F: 021-766 0005
E: aanindita@bisnisastra.com